Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Neural Leap, we are committed to providing high-quality educational services. We understand that circumstances may change, and we have established this Refund Policy to ensure fair treatment for all students. Please read this policy carefully before enrolling in our courses.
IMPORTANT: By enrolling in any Neural Leap course or program, you acknowledge that you have read, understood, and agree to this Refund Policy. Refund requests must comply with the terms outlined below.
Neural Leap offers refunds under specific conditions and timeframes as detailed in this policy. All refund requests must be submitted in writing via email to [email protected] and include:
Refund eligibility depends on when the request is submitted relative to the course start date:
| Timeframe | Refund Percentage | Conditions |
|---|---|---|
| Before course starts (within 14 days of enrollment) | 100% refund | No access to course materials required |
| Before course starts (15+ days after enrollment) | 100% refund minus $50 processing fee | No access to course materials required |
| Within 7 days of course start date | 75% refund | Minimal engagement with course materials |
| 8-30 days after course start date | 50% refund | Subject to review of engagement and circumstances |
| 31+ days after course start date | No refund | Commitment period has passed |
Students are eligible for a full refund if they cancel enrollment before the course start date, provided the request is submitted within 14 days of enrollment and they have not accessed any course materials or resources.
If Neural Leap cancels a course for any reason, including insufficient enrollment, instructor unavailability, or other circumstances, enrolled students will receive:
If persistent technical issues prevent you from accessing the course for more than 72 consecutive hours and we are unable to resolve the problems within a reasonable timeframe, you may be eligible for a full refund at our discretion.
Students who withdraw within the first 7 days of course commencement may receive a 75% refund if:
Students who withdraw between 8 and 30 days after course commencement may receive a 50% refund if:
In cases of serious documented emergencies (hospitalization, death in immediate family, natural disasters), Neural Leap may offer:
Each case will be evaluated individually, and supporting documentation is required.
No refunds will be issued for withdrawal requests submitted more than 30 days after the course start date, except in extraordinary circumstances as determined solely by Neural Leap.
No refunds will be issued after course completion or certificate issuance, even if the student is dissatisfied with the course content or outcomes.
The following fees are non-refundable under all circumstances:
No refunds will be issued if enrollment is terminated due to:
While we strive for student satisfaction, general dissatisfaction with course content, teaching style, or pace is not grounds for refund outside the standard refund windows. We encourage students to review course descriptions, syllabi, and prerequisites carefully before enrolling.
Neural Leap does not guarantee specific employment, career advancement, salary increases, or other professional outcomes. Refunds will not be issued based on employment-related expectations or outcomes.
To request a refund, follow these steps:
Upon receiving your refund request:
If your refund request is denied and you believe there are grounds for reconsideration, you may submit an appeal by:
Appeals will be reviewed by senior management within 14 business days. The decision on appeals is final.
Approved refunds will be processed using the following methods:
Refunds will be issued to the original payment method whenever possible:
If the original payment method is no longer valid or available, refunds may be issued via:
Please note that third-party processing fees (typically 2.9% + $0.30 per transaction) are non-refundable and may be deducted from your refund amount when applicable.
As an alternative to refunds, students may request to transfer to a different course or future session if:
Students who are not eligible for cash refunds may be offered course credits equal to their paid amount, which can be used toward:
Course credits are non-transferable and expire 12 months from the date of issuance.
In case of serious illness or injury requiring hospitalization or extended medical care, students may request:
Medical documentation from a licensed healthcare provider is required.
Active military personnel called to duty may receive:
Official deployment orders are required.
Students affected by natural disasters (hurricanes, earthquakes, floods, wildfires) in declared disaster areas may receive special consideration for refunds or course deferrals on a case-by-case basis.
Group enrollments (3 or more students) may have different refund terms as specified in the group enrollment agreement. Generally:
Employer-sponsored enrollments may have specific refund terms as outlined in corporate training agreements. Refunds for corporate-sponsored students will typically be processed to the sponsoring organization rather than individual students.
If you enrolled using a payment plan and request a refund:
If installment payments fail, course access will be suspended until payment is received. No refunds will be issued for periods when course access was suspended due to non-payment.
If you disagree with a refund decision:
Any legal disputes regarding refunds will be subject to the dispute resolution terms outlined in our Terms and Conditions, including mandatory arbitration provisions and governing law (State of California).
Typical refund processing timelines:
Please note that processing times may be longer during peak periods or due to circumstances beyond our control.
Neural Leap reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The refund policy in effect at the time of your enrollment will govern your enrollment, unless otherwise required by law.
Material changes to the refund policy will be communicated to currently enrolled students via email.
For Refund Requests and Questions:
Neural Leap
Registration Number: 61416090
Email: [email protected]
Phone: +1 682 410 4860
Mailing Address:
8539 Reyna Inlet
North Casandra, CA 40271-2528
United States
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
A: Once approved, refunds are typically processed within 14 business days. The actual receipt time depends on your payment method and financial institution, usually an additional 7-14 business days for card refunds.
A: Satisfaction-based refunds are only available within the standard refund windows (within 7 days of course start for 75% refund). We encourage reviewing course details carefully before enrolling.
A: Medical emergencies may qualify for special consideration beyond standard timelines. Please contact us immediately with documentation from your healthcare provider.
A: Yes, course transfers are often possible if requested at least 7 days before your current course starts and seats are available in the desired course.
A: No, third-party payment processing fees (typically 2.9% + $0.30) are non-refundable and may be deducted from your refund.
A: You will receive a full 100% refund or may transfer to another course at no additional cost.
By enrolling in Neural Leap courses, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have questions about this policy, please contact us before enrolling.